Frequently Asked Questions

In this page we will do our best to present the most common questions that we encounter during our daily-day interaction with you, our customers. If you feel that we did not address your concern, please do not hesitate to contact us. Please check this page periodically as it often gets updated.

How often should I detail my vehicle?

Every 3 months it is recommended to keep your vehicle in its best shape, inside and out. We recommend giving your vehicle a full detail inside and out at least once a year. This should include a power buff wax of the exterior and a steam cleaning of the interior. Then if you bring it in every three months in between we can perform a quick cleaning of the vehicle, keeping the dirt away and your ride smelling fresh.

How type of payment do you accept?

In terms of payment we accept Cash, VISA and Mastercard. Credit card payment is our preferred method of payment. We also accept debit cards.

Do you have a key dropbox?

As we prefer to meet with our customers in person, unfortunately we don't have a dropbox for keys.

Are there any amenities around the location?

Yes! Plenty of places to enjoy your yourself while we restore your vehicle. Some popular places to visit are Tim Hortons, Swiss Chalet & Harveys.

What is your process from start to finish?

When we book you in over the phone you will be asked a series of questions to ensure that we have all the appropriate information to better serve you. For example, we will ask about the make, model and year of the vehicle. When you will be able to drop it off or arrange for us to pick it up. Once in, sit back and relax, we will use our second-to-none expertise to ensure the service you have selected is done properly. Payment is due before leaving with your vehicle.

How do you polish a vehicle?

We can perform a 3-stage power polish for that showroom shine and to get out minor scratches, swirl marks, and wax. There are other products we can also use for a single stage polish. For a thorough polishing we normally charge a separate hourly rate because of the considerable amount of time it takes.

Is the neighbourhood ok to leave my vehicle?

Normally we keep your vehicle inside the Caliber shop overnight.
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